A regulated bank could not staff 24/7 OCI operations to the standard auditors expected. We took over the run and monitoring of the estate, reaching 99.98% uptime with audit ready reporting.
The bank ran a critical OCI estate but its small internal team could not sustain round the clock cover. Incidents outside business hours were slow to resolve, patching slipped, and audit evidence was assembled by hand each cycle. The risk was operational and regulatory at the same time.
They needed a partner who could run the estate to a regulated standard, respond at any hour, and produce the evidence auditors asked for without a scramble.
The work was as much about operating model as technology. We wrapped the existing estate in monitoring, response, and reporting that met the regulated bar.
| Function | What we used | Why |
|---|---|---|
| Monitoring | OCI monitoring with tuned alerting | Round the clock visibility, low noise |
| Response | 24/7/365 on call with defined targets | Incidents resolved at any hour to agreed levels |
| Patching | Scheduled, tested cycle | Kept the estate current without surprise outages |
| Reporting | Audit ready evidence on demand | Removed the manual scramble at audit time |
We anonymise every client by sector, but the method behind these results is the same one we would bring to your estate. Book an assessment and get a written plan with options and a price.